FAQs

What is the tracking number?

Tracking number is a unique combination of numeric and alphabetical which is assigned to every package. Tracking number helps you to track your shipment between the different countries or in the country.

How to find your tracking number?

If you are a regular online shopper or have previous experience of tracking then you must know where to find a tracking number. But if this is your first time then don’t worry by the following places you can get your tracking number.

1. Email receipt 
2. Sales receipt
3. SMS from logistic company

You’ll receive a tracking number when the order is shipped.

How to track parcel with tracking number?

Go to letracking.com and there go to the page of your courier. There you will find a search bar, enter your tracking number there and press track. You will find out your dispatch date, current location and expected time of arrival.

If you don’t know about courier company and your package is from ebay, amazon, alibaba, etsy etc then do the same process on the homepage. Because it will auto detect your company and provide the tracking result.

Why can’t I track my package?

This is probably because your package hasn’t shipped yet. After this you will think why I received the tracking number when the package hasn’t shipped. Logistic companies assign unique tracking numbers to packages when they get. After that there are so many processes which can take time to dispatch.

So don’t worry and try after 1-2 days or contact your provider.

How long international packages take to deliver?

It mainly depends on your courier provider or service which you select like express, air etc. But usually it takes 5-21 days.

How long does a package take after clearing customs?

Normally it takes upto at least 48 hours to reach you after the package gets clearance from customs. Customs officials try their best to clear packages in 24 hours but this can be expanded on basis if so many reasons.

Do customs people open your package?

No, they don’t open every package but the package will go through a scanner which will show items on the screen.

They open packages if they find some malicious things,liquid or heavy smell. They also open if the origin or destination country has bad reputation or something bad happened at the address. Try to declare things properly and if your package contains personal belongings then mention it on the package.

What carrier does amazon use?

Amazon uses multiple carriers like FedEx, UPS, USPS and amazon’s own delivering system. Now you will think how amazon decides which carrier to use? It depends on many factors like destination, product size, dimension and price etc.

How to track a package without a tracking number?

In most of the cases it is not possible to track a package without tracking number. In this scenario contact your carrier, give him details and ask him to provide a reference number.

But some carriers provide a facility of tracking shipment without tracking number through reference number.

How long does a package take to arrive from China?

It depends on the services you use. Normally it takes 1-2 weeks but if you are using surface freight then it can take even 30,40 days.