Malaysia Post (Pos Malaysia)

Malaysia Post has transformed from a traditional postal service into dynamic mail and parcel services, financial services, and supply chain solutions with the largest delivery network in Malaysia for many years. Their Corporate office is located at the Kuala Lumpur General Post Office. GPO plays an important role in the parcel delivery network and features 19 counters, including a Philately counter for stamp enthusiasts. Along with more than 600 outlets, Malaysia Post has been making its mark by providing excellent reliable Courier Services.
Other than Malaysia Post Tracking we are also available to track Kerry and track Estafeta online. You just need to enter the tracking number and see the current status of courier.

Malaysia Post Services

Malaysia Post provides both domestic and International Parcel delivery services. Its international parcel delivery services include:

The Express Mail (EMS)

Merchandise and documents are delivered via Express Mail, covering almost 230 countries including India, Australia, and the USA. Express Mail Service has the following features as it provides:

• Track Malaysia Post Feature
• Parcel pickup service
• Indemnity as per the terms and conditions
• Door to Door Delivery Services

The Flexipack International

E-commerce and packages are delivered via the Flexipack International Service by covering almost 200 companies like ebay etc globally. To avail of this service, you should get a prepaid box, pack, or envelope. After the packing of shipping items, drop the Flexipack at any Malaysian Post Branch.
The Key Features of The Flexipack International include:

• The door-to-door delivery service
• Optional tracking system
• Provides Registered packages insurance

International Parcel

There are two categories of this service:
The International Surface Parcel: Bulky Merchandise or parcels are delivered via sea by International Surface Parcel This is a cheap and time taking method for sending shipments abroad.
The International Air Parcel: To send your bulky merchandise or parcels abroad via air, you can use this service. The International Air Parcel Service is for zone classified Countries.

FAQs

Does Post Malaysia overcharge for the EMS Service once resume?

Other than the 15 % handling surcharge and 15% fuel surcharge, an additional surcharge of 30% will apply.

What are the ways to contact Malaysia Post?

Dayabumi Complex, 50670 Kuala Lumpur, Malaysia
(Mon – Fri: 8.00am – 5.30pm)
Tel: +603 2267 2267, 1-300-300-300 (Domestic), 603-7626-1900 (Overseas)
Website: https://www.pos.com.my/
E-mail: care@pos.com.my
Fax No: 603-7628-0082

Why Malaysia Post takes an additional surcharge?

The purpose of the additional surcharge is to accommodate the rise in commercial air freight cost and necessary air network adjustments, for example, in case of a pandemic.

Which items can’t be sent using EMS?

Prohibited items and dangerous goods are not allowed to ship via Malaysia Post Tracking. For further information, you can check the list of prohibited items and dangerous goods at www.pos.com.my.

What are the dangerous goods?

• Explosives
• Gases
• Flammable Liquids
• Flammable Solids
• Oxidizing Substance and Organic Peroxide
• Toxic and Infectious Substance
• Radioactive Material
• Corrosive Materials
• Miscellaneous Dangerous Goods

What are the prohibited items?

• Liquid (any types of liquid form)
• Live plants
• Drugs, narcotics, and paraphernalia
• Firearms, weaponry, their parts or ammunition, including imitations.
• Human parts/remains (including cremated ashes)
• Articles that may endanger health, safety, and environment or damage other items
• Jewelry, gold, antiques, and precious stones
• Counterfeit and pirated goods
• Pornographic and/or obscene materials

When will International Mail, International Small Packet, Flexipack International, and International Parcel services resume?

After the significant decrease of the Covid 19 pandemic, these services will be resumed.

What is the Malaysia Post tracking number for?

The Tracking number works as an identifier for the shipment. Its format may vary from service to service.

How can we track Malaysia Post parcel & package?

Malaysia Post parcel & package can be easily tracked online; enter the tracking number in the box above and get to know the location of your parcel.

Does Malaysia Post provide a certain time of period for any inquiry or claim on the shipment?

Yes, any complaint or inquiry should be made within the given time frame; otherwise, it would not be entertained.

• Poslaju: 30 days
• Parcel Air/Surface (Land): 30 days
• Parcel (Sea): 90 days
• Pos Ekspress/Xpressdrop: 10 days
• Pos Daftar / International Registered Label/Tracked label: 6 months
• FlexiPrepaid: 6 months
• EMS: 30 days
• International Parcel: 6 months